Terms of service

1 · Who these terms are between

Between the operator named above and the organisation that opens an account. They are business terms: the service is sold to organisations, not to consumers, and the Finnish Consumer Protection Act does not apply to it.

An account is opened by a person acting for an organisation. That person confirms they are authorised to accept these terms on its behalf.

2 · Accounts

• Each person uses their own account. Shared logins defeat the audit log, which is part of what the service is for.
• You are responsible for keeping credentials safe and for what is done under your accounts.
• An organisation's owner and administrators may add, disable and remove accounts within their organisation.
• Tell us promptly if you believe an account has been compromised.

3 · What you may and may not do

You may use the service for your own organisation's packaging compliance work, including for products you place on the market for your customers.

You may not:

1. resell or provide the service to third parties as a service of your own, without a written agreement;
2. attempt to access another organisation's data, or probe, scan or test the service's security without written permission;
3. upload material that is unlawful, or that you have no right to upload;
4. use the service in a way that degrades it for others, including automated request volumes beyond ordinary use;
5. remove or obscure any notice of ownership in the service or its output.

4 · What the output is — and is not

A tool, not a service

What you buy is access to software: checklists of what applies, calculators that show their working, generators that produce drafts, and one organized place to keep the documents you gather. No plan includes advice, review of your data, or any other expertise service. Nobody on our side reads your products, checks your answers or confirms your conclusions, and support covers the use of the software — not the substance of your compliance.

We are not a certification body, a notified body, a testing laboratory, an authorised representative, a producer responsibility organisation, a consultancy or a law firm. Nothing produced by the service may be presented as coming from one, and holding a subscription is not a fact you may cite to an authority, a customer or a scheme as evidence of anything.

No warranty as to accuracy

The regulatory content in this service is compiled from public legislation, official registers and published price lists. It is provided as is and as available, with no warranty of any kind, express or implied — including any implied warranty of accuracy, completeness, currency, merchantability or fitness for a particular purpose.

It may be incomplete, out of date or wrong. Legislation is amended, delegated and implementing acts are still being adopted, fee schedules are reissued, deposit schemes change scope, and national authorities publish guidance that revises how a rule is read. We do not warrant that the dataset reflects the law in force on the day you read it, nor that our reading of a rule is the one an authority will take.

What a report is

Every document this service generates — the compliance dossier, the declaration of conformity, the technical documentation, the labelling pack, the national data sheets, every artwork request — is a working document produced from the data you entered. It is a draft for you to check, complete and take responsibility for. It is not:

1. a certificate, approval, attestation or expert opinion;
2. a substitute for legal, regulatory or laboratory advice;
3. evidence that a product complies with anything;
4. a filing — generating a document does not submit it to anybody.

Where a document carries your signature block, the declaration in it is yours. Signing it is your statement and your act, not ours.

Verification before you rely on it

You must verify against the primary source before you file anything, sign a declaration, release artwork, or make any other decision with a legal or financial consequence. Every figure the service produces is shown with the source it came from, precisely so that this check is possible. Making it is your responsibility.

• Regulatory content is a point-in-time snapshot of published sources. Deadlines move, fee schedules change and delegated acts are still pending. Verify against the primary source before you file anything or release artwork.
• Results are only as good as what you enter. Where data is missing the service says so rather than guessing, and a result marked unverified is not a pass.
• Where a mark belongs to a scheme — Triman, a deposit mark, a producer organisation's logo — the service will not generate it. Using artwork you were not issued is your risk, not ours.
• You remain the person responsible for your compliance obligations. Nothing here transfers that.

5 · Your data stays yours

You own everything you put into the service and everything it generates from it. We claim no licence to it beyond what running the service requires: storing it, backing it up, showing it to your own users, and processing it as your processor under the data processing agreement.

You can export the whole workspace at any time from the Bulk tab, in a documented format, without asking us.

We may use aggregate, non-identifying statistics about how the service is used to improve it. This never includes your packaging data or anything identifying your organisation.

6 · Availability

We aim to keep the service available and to give notice of planned maintenance where we reasonably can. We do not promise uninterrupted availability, and we may change or withdraw features. Where a change removes something you rely on, we will say so before it happens.

7 · Fees

Fees, billing period and any trial are those agreed when the subscription starts. Fees exclude VAT unless stated. Non-payment after written notice may lead to suspension; we will not delete data solely for non-payment without telling you first and giving you a chance to export it.

8 · Term, termination and what happens to your data

• Either party may end the agreement at the end of a billing period.
• We may suspend an account immediately where use of it threatens the service or breaks the law, and will say why.
• On termination you can export your data. After 270 days we delete it, including from backups on their normal cycle.
• Ask before that 270 days is up if you need it sooner.

9 · Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Otherwise, and to the extent the law allows: neither party is liable for indirect or consequential loss, loss of profit, or loss of goodwill; and each party's total liability in any twelve-month period is limited to the fees paid for the service in that period.

Reliance on the output

To the extent the law allows, we are not liable for any loss arising from your use of, or reliance on, the reports, calculations, classifications, gradings or regulatory content this service produces — whether the cause is an error, an omission, an out-of-date figure, a reading of a rule that an authority does not share, or data you entered incorrectly. This includes, without limitation:

1. administrative fines, penalty payments and negligence fees (including the Finnish laiminlyöntimaksu), late fees and interest;
2. enforcement action, product recall, withdrawal from sale, or an order to stop placing a product on the market;
3. the cost of reprinting artwork, reworking packaging, or registering again with a scheme;
4. a filing that is rejected, amended or reopened by an authority or a producer organisation;
5. claims made against you by your own customers, your suppliers, or a scheme operator;
6. lost sales, lost profit or reputational harm following any of the above.

What to file, what to sign and what to print are your decisions, taken by you, on sources that are public and available to you independently of this service.

What we do not exclude

Nothing above limits liability that cannot lawfully be limited, including liability for wilful misconduct or gross negligence on our part, and a court may set aside a term it finds unreasonable. A disclaimer does not make wrong data acceptable either: if the service gets something wrong we want to hear about it, and we will correct the dataset.

10 · Changes to these terms

We will give notice in the service before a material change takes effect. Continuing to use the service after that is acceptance. If you do not accept, you may end the agreement before the change applies.

11 · Governing law and disputes

These terms are governed by the law shown below, and disputes are heard by the court shown below, unless mandatory law says otherwise. Talk to us first: most disputes are a misunderstanding about what a number means.